Deliveries & Returns
1- Delivery methods
Availability
Our delivery commitment is void in the event of failure or non-compliance with supply deadlines by our own suppliers, and insofar as this unavailability is not attributable to MF Creative Time Instrument.
In the event that a product is unavailable, we will inform you as soon as possible.
Delivery and transport
Upon receipt of your payment, confirmation of size and any customizations, we will ship your order within 5 to 15 business days.
These delivery times are approximate; no cancellation, price reduction, or compensation can be claimed in the event of a delivery delay.
All these delivery times are subject to stock availability. The customer will be informed of the new delivery time in the event of a stock shortage.
The customer may contact MF Creative Time Instrument for expedited order processing. In such cases, MF Creative Time Instrument reserves the right to accept or refuse the request and to charge additional fees.
Shipping costs within Switzerland are CHF 12.- and CHF 25.- for international shipments. All our shipments include a tracking number, which will be provided to you upon dispatch of your order.
Prices are indicative and may vary depending on the shipping method and the recipient's country.
International delivery
The recipient is the registered importer and must comply with all laws and regulations of the destination country. Orders shipped outside of Switzerland may be subject to import duties, customs fees, and taxes levied by the destination country.
The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional customs clearance fees must be paid by the recipient; MF Creative Time Instrument has no control over these fees, nor can MF Creative Time Instrument predict what they may be.
The law concerning exports to Europe changed as of July 1, 2021, and VAT now applies to all sales without exception.
The customer is now required to pay the taxes upon receipt, which will be collected by the carrier.
2- RETURN / EXCHANGE
For a valid reason (size, width not suitable, etc.) we can exchange your bracelet for another size or width, provided that the bracelet is still new, within 15 days .
The shipment must be sent to us in a plastic or bubble envelope, or parcel, with the original packaging, to:
MF Creative Time Instrument
22 Village Street
1347 Le Solliat / VD Switzerland
This return must include: the order number, your full contact details, the reason for the return and what you would like in exchange when requesting an exchange.
A refund can only be issued within the return period mentioned on the website, provided that the product is in perfect condition, in its original packaging, accompanied by full contact details and proof of purchase and payment.
No refunds can be given in store.
Purchases from our resellers cannot be refunded in our own workshop.
