Refund Policy

1- The terms and conditions for refunds or exchanges

Items must be returned undamaged, unworn and complete in their original packaging, along with the delivery slip, within 7 days of receiving your package to the following address:

MF Creative Time Instrument
Rue du Village 22 - 1347 Le Solliat / VD Switzerland

To ensure we can process your return as quickly as possible, please write to us at info@lixy.ch

• the order number
• your full contact details
• the reason for the return
• and what you want in exchange when requesting an exchange.

A refund can only be issued within the return period mentioned on the website, provided that the product is in perfect condition, in its original packaging, accompanied by full contact details and proof of purchase and payment.

Return shipping costs are your responsibility. For exchange orders, shipping for your new order is free.

Check the condition of the delivered goods immediately to rule out any obvious material or manufacturing defects, as well as any damage caused during transport. In accordance with the law, you are obligated to notify us of any defects or anomalies affecting the delivered goods so that we can remedy them.

Conditions: This right is applicable only if the goods are returned to us in their original condition and without any signs of use. Otherwise, the aforementioned right of exchange and return is void.